N.4. 21-2409 DISCUSSION AND POSSIBLE ACTION REGARDING THE ADOPTION OF A MOBILE PARKING PAYMENT SYSTEM IN THE CITY OF REDONDO BEACH
APPROVE AGREEMENT WITH PARKMOBILE, LLC FOR MOBILE PARKING PAYMENT SERVICES AT NO COST TO THE CITY FOR THE TERM MAY 4, 2021 TO MAY 3 2023 WITH AN OPTION TO EXTEND FOR THREE ADDITIONAL YEARS
Yes! Finally we get a mobile parking app in Redondo. I've been waiting for this. I really hate paying at the meter. I have the ParkMobile app and have used it all around California - Newport Beach, Sacramento, LA, Berkeley, Oakland. I was even in Washington, DC last year and the app was accepted there too! I always look for those bright green ParkMobile sign whenever I am parking. The best feature is the "extend" function so you don't have to run back to the feed the meter. I also like that they send me alerts when there's only 15 minutes left. I've also used ParkMobile to make parking reservations for concerts at the Greek Theater (pre-COVID). That was really convenient. I think this would be a great addition to the City of Redondo Beach. Thumbs up for me!
Reading through the below comments and doing my own research, I agree Redondo needs a mobile solution. I, like some of those below was unsure of what "position" to check since I SUPPORT an app in the City but not sure the recommendation reflects the "right one". Hence the "neutral".
As a PR professional and social media influencer there are many untapped opportunities that help raise awareness of our beautiful City and the businesses within. In my experience of using mobile apps, the partnership opportunities are endless for local businesses. During the holidays, I used a parking app to pay for my meter and received a discount to use in a nearby restaurant. The companies know how to partner and support the businesses nearby who want visitors. Which I think we can all agree that our local small business are in dire need of as much publicity and marketing as possible to help recoup some of the lost revenue over the last year. Not to mention, our new dining parkettes are incredible and so great for our businesses. However, that comes with a much longer walk to find parking. This is where the mobile app would really shine. We lost those front spaces to dining which everyone loves (hope they are here to stay), but now we just need a CONVENIENT SOLUTION to stay at those businesses longer... AKA a company with a proven tract record.
I really don’t see any cons in implementing an alternate mode of payment that is up to the sole discretion of the parker. Everyone uses their phones for everything & anything nowadays…
Look at how this entire meeting is even being conducted… virtually.
Some people are probably watching/participating on their phones that they just used to pay for parking somewhere. Pretty cool we are all living through a time of such technological advance. I hope Redondo jumps on the bandwagon to get with the times.
In today's world technology is the solution, it's the future. Every city should be offering alternate modes of payment that is solely up to each individual. I am in full support of a mobile app to collect parking revenue. Why wouldn't anyone be? We don't tell people the credit cards they can have- they choose. We don't tell people what food delivery company to order from or what ride-share app to use so what's the difference with parking?
If I prefer to use a credit card over contactless payment - that's my choice. Let your parkers make their own decisions on how to pay for parking in your City. Not to mention, this is a much safer option now that we have all experienced the covid pandemic. If going to the pier means I can enjoy a sunset an hour longer without going to my car to add more time - I am 100% in!
Go with the company who has the highest level of success - those are the guys who know what they’re doing. Based on the comments below and the agenda report, it seems the City has not experienced a “true” mobile payment provider. Why is that? This time, it’s broke and needs to be fixed. PayByPhone all the way
I am a Redondo Beach resident and also work for a parking technology company. Prior to joining the parking industry, I was on the other side as a client and know first hadn’t how important customer service is. Given my personal and professional first hand experience with parking technologies I would highly recommend including PayByPhone as a mobile payment provider. Not only have I used their mobile app, been involved in integration conversations, know their executive & development team, and attend parking/technology conferences to learn more with them. They truly are superior and pride themselves on ensuring client/city success. If anything, allow them to run side-by-side and the City will experience for themselves. As they say, the cream always rises to the top.
I support the City getting an app to allow parking payments. I have used other mobile payment parking apps but not the one being recommended here. I looked them up though, and they just had a huge data breach. Did that happen before this recommendation?
The ones I have used in past are MobileNow (out of business/small group), the one with stickers in Riviera Village but the QR code didn’t work so guess it doesn't count, and PayByPhone in Inglewood, Miami, San Francisco, & Seattle.
I think the app is a great idea. I especially like being able to add more time if I decide to stay somewhere longer.
My support is for getting a mobile app for parking - not necessarily this specific company (detailed in this comment). I have been hoping the City would finally do this. I use parking apps everywhere I go. There is nothing worse than being on the beach, at happy hour, or finishing a meeting and having to trek back to your car to add time… not to mention the extremely antiquated coin only meters. Who has coins anymore?
After reading the comments on the Parkmobile breach - I agree. It Would be best to use a company that is more reputable and utilizes better security standards. I also was unaware of any mobile app on our pier. I use the machines when I park over there and normally there is a line to wait to pay (weekends and summer). Get an app, I will use it. Or get a couple and let us use the ones we want.
Hi Everyone. I am a resident of Redondo Beach and work in the technology industry. I sent an email to the City leaders today before I realized I could comment here. I typed in the company being recommended and learned of a really BIG DATA BREACH from this year - just last month. Pretty big deal and given the quotes from the cities impacted in the articles, they (parkmobile) handled it very poorly. If my information were compromised and no one informed me… I would be very upset. I believe that is terrible customer service.
I appreciate technology and have used other parking apps and Redondo has way better options of reputable Mobile Apps for parking. I selected neutral as position because of the company being recommended but I support using a reputable parking app.
I was also unaware they have had a practice program on the pier for 2 years. I received an email back from Councilmember Laura Emdee confirming they did. Never knew - doesn’t seem they publicize much because everyone pays at the machines all over.
Not sure if the links will work on this comment forum but here they are:
-NY DAILY NEWS - https://www.nydailynews.com/news/politics/new-york-elections-government/ny-nyc-parking-app-parkmobile-data-breach-20210430-3nbu4fpqezh4xm7zbftzpq3ety-story.html
A parking app for parking in Redondo is exciting- especially for hot beach days. I actually just used one for the first time ever 2 weeks ago when I was in San Francisco. I will admit I am not the most "tech savvy" but it was really easy to use. The first time we used it to pay to park I didn't download the app, I checked out as a guest (no account required which was nice). Then we realized we could use it all over so I downloaded the PayByPhone app and made my account. We added more time so we could walk around the area longer without going back to the car to pay. I really liked it and think it would be great for the beach area too.
Not familiar with this one mentioned but PayByPhone worked amazing in San Francisco hope to see it in Redondo. Thanks!
With 9 years experience in the parking industry, I am 100% in support of the City utilizing a mobile app for parking payments. The City has already conducted two pilot programs that have not proven great results which I believe is due to the company's selected for the pilot. IPS did a pilot with an approximate ~0.02% adoption and the company being recommended by staff has had a pilot in the City since 2019 but has ONLY processed 8,500 transactions in 730 days in a very high turnover parking structure (pier - 1,300 spaces).
With that being said, one of the most IMPORTANT items to consider when selecting a vendor is how that company will market the mobile app within the City - their adoption rates will attest to successful marketing. I HIGHLY RECOMMEND the City consider PAYBYPHONE. They are the leading mobile payment provider with a proven track record of adoption/usage in over 1,000 locations. PayByPhone processes over $550M per year in parking revenue and have over 35Million+ registered users. Implementing a mobile app for parking in the City provides parkers with an alternate mode of payment that many feel is extremely convenient and also safe in this post-pandemic era. No need to walk back to your car to pay the meter to avoid a ticket. You simply open the app whether you are on the beach or in a restaurant and add more time. Voila! The best part is PayByPhone recognizes each City environment and location is unique. There is no one marketing approach fits all. PayByPhone tailors their marketing programs specific to the needs of the City/client to ensure overall success, adoption, & engagement.
Success = using the app. In order for people to use the app - they need to know about it... PayByPhone is the solution for people to be in the "know" and make this successful for all involved!
Yes! Finally we get a mobile parking app in Redondo. I've been waiting for this. I really hate paying at the meter. I have the ParkMobile app and have used it all around California - Newport Beach, Sacramento, LA, Berkeley, Oakland. I was even in Washington, DC last year and the app was accepted there too! I always look for those bright green ParkMobile sign whenever I am parking. The best feature is the "extend" function so you don't have to run back to the feed the meter. I also like that they send me alerts when there's only 15 minutes left. I've also used ParkMobile to make parking reservations for concerts at the Greek Theater (pre-COVID). That was really convenient. I think this would be a great addition to the City of Redondo Beach. Thumbs up for me!
Reading through the below comments and doing my own research, I agree Redondo needs a mobile solution. I, like some of those below was unsure of what "position" to check since I SUPPORT an app in the City but not sure the recommendation reflects the "right one". Hence the "neutral".
As a PR professional and social media influencer there are many untapped opportunities that help raise awareness of our beautiful City and the businesses within. In my experience of using mobile apps, the partnership opportunities are endless for local businesses. During the holidays, I used a parking app to pay for my meter and received a discount to use in a nearby restaurant. The companies know how to partner and support the businesses nearby who want visitors. Which I think we can all agree that our local small business are in dire need of as much publicity and marketing as possible to help recoup some of the lost revenue over the last year. Not to mention, our new dining parkettes are incredible and so great for our businesses. However, that comes with a much longer walk to find parking. This is where the mobile app would really shine. We lost those front spaces to dining which everyone loves (hope they are here to stay), but now we just need a CONVENIENT SOLUTION to stay at those businesses longer... AKA a company with a proven tract record.
I really don’t see any cons in implementing an alternate mode of payment that is up to the sole discretion of the parker. Everyone uses their phones for everything & anything nowadays…
Look at how this entire meeting is even being conducted… virtually.
Some people are probably watching/participating on their phones that they just used to pay for parking somewhere. Pretty cool we are all living through a time of such technological advance. I hope Redondo jumps on the bandwagon to get with the times.
In today's world technology is the solution, it's the future. Every city should be offering alternate modes of payment that is solely up to each individual. I am in full support of a mobile app to collect parking revenue. Why wouldn't anyone be? We don't tell people the credit cards they can have- they choose. We don't tell people what food delivery company to order from or what ride-share app to use so what's the difference with parking?
If I prefer to use a credit card over contactless payment - that's my choice. Let your parkers make their own decisions on how to pay for parking in your City. Not to mention, this is a much safer option now that we have all experienced the covid pandemic. If going to the pier means I can enjoy a sunset an hour longer without going to my car to add more time - I am 100% in!
Go with the company who has the highest level of success - those are the guys who know what they’re doing. Based on the comments below and the agenda report, it seems the City has not experienced a “true” mobile payment provider. Why is that? This time, it’s broke and needs to be fixed. PayByPhone all the way
I am a Redondo Beach resident and also work for a parking technology company. Prior to joining the parking industry, I was on the other side as a client and know first hadn’t how important customer service is. Given my personal and professional first hand experience with parking technologies I would highly recommend including PayByPhone as a mobile payment provider. Not only have I used their mobile app, been involved in integration conversations, know their executive & development team, and attend parking/technology conferences to learn more with them. They truly are superior and pride themselves on ensuring client/city success. If anything, allow them to run side-by-side and the City will experience for themselves. As they say, the cream always rises to the top.
I support the City getting an app to allow parking payments. I have used other mobile payment parking apps but not the one being recommended here. I looked them up though, and they just had a huge data breach. Did that happen before this recommendation?
The ones I have used in past are MobileNow (out of business/small group), the one with stickers in Riviera Village but the QR code didn’t work so guess it doesn't count, and PayByPhone in Inglewood, Miami, San Francisco, & Seattle.
I think the app is a great idea. I especially like being able to add more time if I decide to stay somewhere longer.
My support is for getting a mobile app for parking - not necessarily this specific company (detailed in this comment). I have been hoping the City would finally do this. I use parking apps everywhere I go. There is nothing worse than being on the beach, at happy hour, or finishing a meeting and having to trek back to your car to add time… not to mention the extremely antiquated coin only meters. Who has coins anymore?
After reading the comments on the Parkmobile breach - I agree. It Would be best to use a company that is more reputable and utilizes better security standards. I also was unaware of any mobile app on our pier. I use the machines when I park over there and normally there is a line to wait to pay (weekends and summer). Get an app, I will use it. Or get a couple and let us use the ones we want.
Hi Everyone. I am a resident of Redondo Beach and work in the technology industry. I sent an email to the City leaders today before I realized I could comment here. I typed in the company being recommended and learned of a really BIG DATA BREACH from this year - just last month. Pretty big deal and given the quotes from the cities impacted in the articles, they (parkmobile) handled it very poorly. If my information were compromised and no one informed me… I would be very upset. I believe that is terrible customer service.
I appreciate technology and have used other parking apps and Redondo has way better options of reputable Mobile Apps for parking. I selected neutral as position because of the company being recommended but I support using a reputable parking app.
I was also unaware they have had a practice program on the pier for 2 years. I received an email back from Councilmember Laura Emdee confirming they did. Never knew - doesn’t seem they publicize much because everyone pays at the machines all over.
Not sure if the links will work on this comment forum but here they are:
-NY DAILY NEWS - https://www.nydailynews.com/news/politics/new-york-elections-government/ny-nyc-parking-app-parkmobile-data-breach-20210430-3nbu4fpqezh4xm7zbftzpq3ety-story.html
YAHOO NEWS - https://news.yahoo.com/parking-app-breach-affects-20-180500338.html?guccounter=1&guce_referrer=aHR0cHM6Ly93d3cuZ29vZ2xlLmNvbS8&guce_referrer_sig=AQAAAAA5Pnz5IgmtdYqras979I89Sj30z7_qknDvPumYW6DMm9K9t-0auuuoViG7vDpTjsxuT7AIh7DXR5s7gLjgasimuhu7BjdHnOhTtK5m6YTmZqu_WzmppvWAW_2fLFw6Pp4S4VpcvF9_QfJn7NSs0jwkgI8yEgxXzOCEmVX7gm5N
CBS PITTSBURGH - https://pittsburgh.cbslocal.com/2021/04/14/pittsburgh-parking-authority-app-data-breach/
I provided those links in my email to the City leaders earlier. Have a great day
Claire
A parking app for parking in Redondo is exciting- especially for hot beach days. I actually just used one for the first time ever 2 weeks ago when I was in San Francisco. I will admit I am not the most "tech savvy" but it was really easy to use. The first time we used it to pay to park I didn't download the app, I checked out as a guest (no account required which was nice). Then we realized we could use it all over so I downloaded the PayByPhone app and made my account. We added more time so we could walk around the area longer without going back to the car to pay. I really liked it and think it would be great for the beach area too.
Not familiar with this one mentioned but PayByPhone worked amazing in San Francisco hope to see it in Redondo. Thanks!
With 9 years experience in the parking industry, I am 100% in support of the City utilizing a mobile app for parking payments. The City has already conducted two pilot programs that have not proven great results which I believe is due to the company's selected for the pilot. IPS did a pilot with an approximate ~0.02% adoption and the company being recommended by staff has had a pilot in the City since 2019 but has ONLY processed 8,500 transactions in 730 days in a very high turnover parking structure (pier - 1,300 spaces).
With that being said, one of the most IMPORTANT items to consider when selecting a vendor is how that company will market the mobile app within the City - their adoption rates will attest to successful marketing. I HIGHLY RECOMMEND the City consider PAYBYPHONE. They are the leading mobile payment provider with a proven track record of adoption/usage in over 1,000 locations. PayByPhone processes over $550M per year in parking revenue and have over 35Million+ registered users. Implementing a mobile app for parking in the City provides parkers with an alternate mode of payment that many feel is extremely convenient and also safe in this post-pandemic era. No need to walk back to your car to pay the meter to avoid a ticket. You simply open the app whether you are on the beach or in a restaurant and add more time. Voila! The best part is PayByPhone recognizes each City environment and location is unique. There is no one marketing approach fits all. PayByPhone tailors their marketing programs specific to the needs of the City/client to ensure overall success, adoption, & engagement.
Success = using the app. In order for people to use the app - they need to know about it... PayByPhone is the solution for people to be in the "know" and make this successful for all involved!